Return Policy and Warranty
We are extremely confident that you will be pleased with your Retract-A-Gate, however if you would like to return the gate, we accept returns within 30 days of purchase.
Items must be in new, clean, odor-free, and undamaged condition. Returns that meet these criteria are never charged a restocking fee. Shipping is not refundable.
If you require a return, please email our to request your Return Merchandise Authorization (RMA) number and return instructions.
In your email, be sure to include either your order ID or name and address and the reason for your return.
Your order ID can be found on the electronic receipt that was emailed to you the day of your order.
To help save the environment we do not include a paper receipt, however your order number and identifying shipment information is included on your shipping label.
The product must be returned in the original packaging accompanied with all parts and accessories along with a note including your RMA number.
Once received, a credit will be given for the purchase price; shipping expenses are not covered.
Additionally, Retract-A-Gate is warranted to be free from defects in materials and workmanship for a period of one year from the date of purchase.
Privacy Policy
We are just as concerned about privacy of personal information as you
are and we hate spam emails just as much as you do. We do not rent, sell,
or trade any information about you to any third party. We too purchase
products over the internet and hate when merchants continually bombard
us with emails and offers--we promise to never do this to you.
The only emails you will receive from us will be an order confirmation
receipt, and a shipping notification email which will include your tracking number.
From time to time we may send product updates to you. At any time you can choose to discontinue such
notifications. Please contact our customer service department if you have
any further questions regarding the security of your personal information.
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