Return Policy and Warranty

We are extremely confident that you will be pleased with Retract-A-Gate. Our motto is "If you're not happy, we're not happy"...it's that simple! If for ANY reason you would like to return the gate, please contact our customer service department within 30 days of purchase and they can assist you with the return. Items must be in new, clean, odor-free, and undamaged condition. Shipping is not refundable. Additionally, Retract-A-Gate is warranted to be free from defects in materials and workmanship for a period of one year from the date of purchase. Damaged or missing product should be reported to customer service within a day of scheduled delivery.

Privacy Policy

We are just as concerned about privacy of personal information as you are and we hate spam emails just as much as you do. We do not rent, sell, or trade any information about you to any third party. We too purchase products over the internet and hate when merchants continually bombard us with emails and offers--we will never do this to you.

The only emails you will receive from us will be an order acknowledgement email, and a shipping notification email. From time to time we may send product updates to you. At any time you can choose to discontinue such notifications. Please contact our customer service department if you have any further questions regarding the security of your personal information.

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